Refund Policy

Last updated: October 12, 2026

Our Refund Policy

This policy applies to one-time purchases of prepaid credit packages for OmniGen AI's image and video generation services. If you are not entirely satisfied with your purchase, we're here to help.

One-Time Payments and Cancellation

All purchases are charged once. There are no subscriptions, recurring billing cycles, automatic renewals, or automatic credit top-ups. Purchased credits are valid for 12 months, with an expiration date recorded for each order, and do not reset monthly. There is no subscription to cancel. You can leave checkout before paying; after payment, requests to reverse a purchase are handled under this Refund Policy. Stopping use of the service does not automatically refund a purchase or trigger further charges. See our Pricing page and Terms of Service for package prices and credit rules.

Eligibility for Refunds

To be eligible for an ordinary customer refund, you must submit your request within 14 days of purchase and have used less than 20% of the credits purchased in the order concerned. Eligibility is assessed for each order separately. This rule also applies to the credit packages advertised at discounted prices on our Pricing page.

Used credits are non-refundable. Approved refunds cover only unused purchased credits, and the credits covered by a refund will be removed from your account.

Refund Process

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request".
2. In the email, please include:
   • Your full name
   • The email address associated with your account
   • Your order ID or transaction number
   • The date of your purchase
   • A brief explanation of why you're requesting a refund
3. Our customer service team will review your request and respond within 2 business days.
4. If your refund is approved, we will process it within 5-10 business days.

Refund Timeframe

Once we approve your refund, it will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Non-Refundable Items

Please note that the following are non-refundable:

• Credits that have been used
• Orders for which 20% or more of the purchased credits have been used
• Purchases for which the refund request is submitted more than 14 days after purchase

Exceptions

We reserve the right to decline refund requests in cases of:

• Suspected fraud or abuse of our services
• Violation of our Terms of Service
• Multiple refund requests from the same user

Content Safety Enforcement Refunds

The eligibility requirements and exclusions above apply to ordinary customer refund requests. They do not prevent us from initiating refunds of related payments when serious prohibited content activity is confirmed. We block accounts involved in confirmed serious violations; a refund does not restore access or permit further use of the service. See our Content Removal policy for the reporting and enforcement process.

Nothing in this policy limits mandatory refund rights under applicable law.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]

Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.